Waggl Basics (FAQ)

1. Getting Started
2. Communications
3. Answering and Rating
4. Viewing Results


1. Getting Started

Q: What are some different situations for which I can use Waggl?

A: Waggl is a new breed of communication tool designed to crowdsource the collective intelligence that lives within organizations. The concept of Waggl lives at the intersection of two beliefs: An organization’s most valuable asset is the knowledge of its employees and these employees need a more engaging and efficient way to contribute their wisdom for the betterment of the organization.

Just a few Waggl use cases are:
  • Large Scale Employee Engagement 
  • Sourcing Best Practices
  • Conferences or Town Halls
  • Strategy Meetings
  • Training Preparation and Follow-up
  • Large Scale Change Initiatives
  • Employee Satisfaction or Engagement Survey Follow-up
  • Product Launches
  • Gathering User Experience from Products or Services
  • Capturing Innovative Ideas
  • Collecting Achievements

Q: How do I prepare my participants to Waggl?

A: You may wish to let people know in advance that they’ll be asked to participate in this process, provide a timeline, and explain how results will be used.

Q: What question(s) should I ask?

A: Great waggl questions have a few things in common:
  • Relevant: Ask something that you really want to know and that the audience understands well.
  • Simple: Make it simple enough to answer. Add a few answers yourself to get your group started.
  • Focused: Only ask for one thing as part of your question, i.e. your “best idea” or “primary challenge”. This allows your crowd to evaluate the merits of each answer apples-to-apples.
  • Need inspiration? Check out the Waggl question library!

Q: How much time is required of participants to use Waggl?

A: Participants can submit a response in a matter of minutes, and can vote on their colleagues' answers just as quickly. Unlike a survey, Waggl is designed to allow people to spend as much or as little time as they'd like engaging with the question.

Q: Can I ask more than one question?

A: Participants are able to respond to an open-ended question in short narrative form.  This generally works best when responding to a single, focused question.  Many Wagglers then ask follow up questions based on the results of their initial dialogue. 

Q: What are the technical requirements for using Waggl?

A: There are no specific technical requirements. The tool can be operated via email or web browser on a computer or mobile device.


2. Communications

Q: How do participants access and interact with Waggl?

A: Waggl is entirely email and web based. Participants need a valid email address to receive invitations and notifications, and Waggl works with any modern web browser.

Q: Who will the communications come from?

A: Invitations and reminders can be sent using the Waggl platform. Alternatively, the pulse can be distributed via public link or widget.

Q: If deploying via the Waggl platform, can I customize the emails?

A: If you choose to send the initial pulse invitation from the Waggl platform, you will only be able to customize the "Question" and "Why is this important?" sections. Waggl will also give you a link that you can simply copy/paste into a message from your personal email that can be fully customized. 

Q: Can I adjust the frequency of the emails?

A: You are able to choose when you would like the process to begin and end. The communications during the process are automated based on the duration and behavior of the group and cannot be adjusted.


3. Answering and Rating 

Q: Do participants have to enter an answer to be able to view others’ answers?

A: All participants that you ask a waggl question will have the opportunity to rate others’ submissions, even if they do not answer themselves.  This allows participants to initially contribute to the process in whichever ways they are most comfortable and most further engage as they see the input of others in their group.

Q: Are answers anonymous?

A: Answers are always anonymous when viewed by participants in a group.  Only the account owner is able to see the attributed responses.

Q: How long are participants able to submit or rate answers?

A: The rating process begins as soon as a topic has collected five submissions.  Participants are then able to rate and continue answering until the group completes on the date and time you set when creating the question.

Q: How can I tell which participants have submitted or rated?

A: When viewing the Leaderboard, the email address for the participant and date/time of the submission are displayed with each entry.  Participants’ rating activity is not captured or reported by waggl.

Q: What do participants receive from waggl when the process is finished?

A: Participants are sent an email with the top answers when a group reaches the end of its duration, indicating the end of the process.  


4. Viewing Results

Q: How do I know the Leaderboard is accurate?

A: Waggl uses one algorithm to determine how answers will be paired for rating and another for calculating score and ranking. It typically requires a minimum of three ratings for each answer to begin displaying a confidently ranked leaderboard.

Q: Do earlier answers have an advantage over more recent ones?

A: waggl takes the number of views an answer has received into account when pairing entries for rating.  This helps to ensure that answers submitted more recently are viewed and paired against earlier responses so they have an equal opportunity to score well.

Q: What does the score represent?

A: The score represents the percent likelihood that an answer will be voted for when matched up against a randomly chosen answer from the group. Our scoring algorithm is very sophisticated and takes into account not just how many times a submission is voted for or against, but also the scores of the submissions it was compared to in each contest.

Q: When is the leaderboard “final”?

A: Participants stop being asked to submit and rate based on the end of the duration selected when creating the group.   


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