There are three types of metric questions: yes/no, agreement scale and eNPS (Net Promoter Score.)
- Negative = Strongly Disagree or Disagree
- Neutral = Neutral
- Positive = Agree or Strongly Agree
Net Promoter Score:
- Detractors = 0-6
- Passives = 7-8
- Promoters = 9-10
An example of an eNPS/Net Promoter question is "How likely are you to recommend working at this company to a friend or colleague?" Participants then choose from 0-10 on a scale.
For agreement questions, participants are prompted to rate their agreement to a statement or question. For example: "My manager communicates the company's priorities to me." Participants can then select from strongly disagree to strongly agree.